8Twelve Mortgage Corp. (“8Twelve”) helps customers find the most suitable mortgage, loan or credit facility, and/or other related products and services like insurance that we may offer. 8Twelve is a member of a group which includes Invis, Mortgage Alliance, Multi-Prêts, Mortgage Intelligence Inc. and other affiliated entities (hereinafter, the “M3 Mortgage Group”).
THINKING OF A MORTGAGE REFINANCE?
APPLICATION AND SCOPE
DEFINITION OF PERSONAL INFORMATION
COLLECTION AND USE OF PERSONAL INFORMATION
We collect most of our information about you directly from you, with your consent.
We usually collect your name, address, phone number(s), email address, occupation, employer’s name, birth date, annual income, net worth, assets, liabilities, credit history, investment objectives, banking information, as well as other account and payment information, including information pertaining to your use of our products and services when you register to 8Twelve services. We may also collect other information such as your social insurance number, driver’s license or passport number, when required and/or authorized by law, for instance to fulfill regulatory and other governmental obligations and to distinguish you from other clients with similar names.
We may also obtain information about you from third parties, with your consent. For example, for credit evaluation purposes, we may need to determine your creditworthiness through contact with an independent credit reporting agency or another source, which may include account information. 8Twelve uses this information to help determine the product or service that is suitable to your mortgage needs. We may also collect personal information from other third parties, such as your spouse, if you are applying for certain products and services, and information about beneficial owners, intermediaries and other parties.
8Twelve generally collects personal information from or about its customers and other individuals with whom it deals for the following purposes:
If you have applied for employment with 8Twelve, the personal information submitted with your job application will be used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within 8Twelve as well as other career development resources.
8Twelve offers you the opportunity to use simulators. These simulators are designed to collect information about you or your financial situation. The details are then used to establish your type of profile with a view to helping you choose the most suitable product for your particular needs.
8Twelve obtains consent from the individuals concerned for the collection, use or disclosure of personal information through various means. The most common method we use to obtain a customer’s consent is by way of the customer’s consent as confirmed by consent forms. Where practicable, we may also obtain a customer’s consent through electronic communications or other written documentation.
In certain circumstances, personal information may be collected, used or disclosed without consent. These exceptional circumstances may include:
RIGHT TO WITHDRAW CONSENT
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, any withdrawal or amendment to your consent may prevent us from providing you, or continuing to provide you, with 8Twelve’s products and services or information that may be of value to you. You may also withdraw your consent as follows:
Mail marketing, Telephone marketing and Quality control communications. You may decide that you prefer 8Twelve and/or entities from the M3 Mortgage Group and/or Authorized Agents not to use your personal information to promote new and/or additional products and/or services which may be of interest to you and refuse that we contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If this is the case, you may advise us by contacting customer service or contacting us using the information detailed in the How to Contact Us section below.Commercial Electronic Communications. You can always limit the communications that 8Twelve, entities from the M3 Mortgage Group or Authorized Agents send to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” or “opt-out” at the bottom of any commercial electronic communication we send you. Please note that even if you opt-out of promotional communications, we may still need to contact you with information about your account.
SHARING OF PERSONAL INFORMATION
Financial institutions and Credit. We may share your personal information with financial institutions in connection with the administration and management of the products and services that you have requested, as well as convey your credit file to credit reporting and assessment agencies, insurers or other lenders, as applicable.
Financial institutions and Credit. Service Providers and Authorized Agents. We do not directly provide all of our products and services. For example, in some cases we rely on assessment agencies, real estate appraisers, financial institutions, insurance agents or brokers, public registers, employers, credit reporting and collection agencies, professionals, our subsidiaries and affiliated companies, as well as, other third parties to provide you with the products and services.
We may therefore disclose information about you to such providers or agents in order for us to provide you with the requested products and services. We provide them with information which is necessary in order for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide. These service providers and agents are not permitted to disclose this information to others.
We may share your personal information to entities from the M3 Mortgage Group for legal and regulatory purposes, to perform analytics, to offer you a suitable range of products and services and to better manage your relationship with us.
As permitted or required by law. 8Twelve may disclose information when compelled in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or enquiry.
We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by law.
We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by law. Business transaction.
We may disclose personal information to a third party in connection with a sale or transfer of business or assets, an amalgamation, re-organization or financing of parts of our business. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.
We may also disclose our customers’ personal information to an individual who, in the reasonable judgement of 8Twelve, is acting on behalf of the individual in question, such as through a power of attorney.
We may share aggregated customers and/or website users’ information with our partners or entities within the M3 Mortgage Group. This information does not allow identifying individual customers nor users, and is only used to provide our partners a better understanding of the general profile of customers of our products and/or services and users of our website, trends in the industry, or similar type of information. We do not link aggregate user data with personal information.
8Twelve generally collects and uses personal information from or about its website visitors and users as follows:
MOBILE APP DATA COLLECTION
In the event that you download and/or use any of our applications, we may require and collect, directly from you, information necessary to authenticate you. We may also record your IP geolocation, allowing us to block the access when the user is outside of Canada. When you register on certain apps, you may be required to agree that we may send you notifications regarding your property evaluation, credit score, or general information by electronic messaging on a periodic basis. If you no longer want to receive any notifications, you can unsubscribe at any time.
QUALITY AND ACCESS RIGHTS
PERSONAL INFORMATION OUTSIDE OF CANADA
In some cases, personal information that we manage may be transferred, processed and stored outside Canada, and therefore may be available to government authorities under lawful orders and laws applicable there.
SECURITY OF PERSONAL INFORMATION
We will use reasonable security measures to protect your personal information against unauthorized access. 8Twelve has implemented security measures that contain administrative, technical and physical controls that are designed to safeguard your personal information. No method of transmission over the internet, or method of electronic storage, is 100% secure, however.
Personal information will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received or to satisfy legal requirements.
HOW TO CONTACT US
8Twelve Mortgage Corp.
211-45 Sheppard Avenue East, Toronto, Ontario, Canada M2N 5W9
By phone: 905-554-4332 or 1-877-812-8128
By fax: 1-877-812-8128
By e-mail: firstname.lastname@example.org